IQ Car Rentals ★★☆☆☆

https://iqcarrentals.com/ | +30 21 0300 0233

Company Description

Operating in Crete, Greece, IQ Car Rentals often fails to meet travelers’ hopes for dependable and quality service. While promising clean and modern vehicles, multiple clients have received cars that were in bad shape or not those reserved. Though they advertise 24/7 customer support, reaching assistance can be difficult, and help during vehicle problems is delayed. Promises of “no hidden fees” do not match some renters’ experiences of unexpected charges and vague insurance policies. The online booking process looks easy but handling cancellations and refunding deposits may be complex and slow. Poor service, questionable car quality, and subpar communication make IQ Car Rentals a less trustworthy choice in Crete.

  • Numerous complaints about vehicle condition and substitutions
  • Customer support is slow or hard to contact despite 24/7 claims
  • Renters report unexpected fees and unclear insurance terms
  • Refunds of deposits and cancellations often take time and effort
Rent a car from IQ Car Rentals
Address:
Kolimvari Chania Crete, Chaniá, Greece

IQ Car Rentals fleet

Explore the wide range of vehicles available from IQ Car Rentals in Kolimvari, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

IQ Car Rentals rating

Discover a detailed overview of IQ Car Rentals’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.1
★★☆☆☆
18 customer reviews
5 ★
0
4 ★
0
3 ★
5
2 ★
9
1 ★
4

Review Highlights

  • Chill vibes with IQ Car Rentals but the ride had some hiccups
  • Reliable rental but lacks extra amenities and perks
  • Car had some quirks but staff’s friendly approach made up for it

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What customers say about IQ Car Rentals - reviews and ratings

3 of 5 | ★★★☆☆ |

Man, the staff at IQ were super chill and helpful when I had some trouble with the car’s ac. They tried their best to help out and were down-to-earth. The vehicle wasn’t perfect, but the whole vibe from the team helped a lot. Next time I might check if the cars are better maintained first though.

3 of 5 | ★★★☆☆ |

The rental agreement was clearly presented and signing went without hassle. Yet I felt the front desk staff could have been warmer and more welcoming. Small gestures of friendliness could greatly improve overall customer satisfaction. Still, the core process was efficient and got me on my way quickly.

1 of 5 | ★☆☆☆☆ |

I was caught off guard by additional charges that were not explained well during booking. IQ Car Rentals seemed fine when I reserved the car online, but after the rental, my credit card was charged unforeseen fees which made me quite frustrated. Clearer billing transparency will be crucial for me or others going forward.

2 of 5 | ★★☆☆☆ |

I booked a vehicle through IQ Car Rentals for a weekend trip. The reservation process was fine, but the car I received was not as clean as I had hoped. There were stains and leftover trash inside which was quite off-putting. Customer support was understanding when I called but didn't offer any compensation, which was disappointing. Room for improvement.

3 of 5 | ★★★☆☆ |

The ride had a couple of quirks, like a stubborn window and a faulty radio, but the folks at IQ Car Rentals were very patient and friendly when I shared my concerns. They didn’t have a replacement vehicle ready but still went out of their way to assist. Not perfect, but that human touch mattered a lot.

2 of 5 | ★★☆☆☆ |

I found the booking experience on IQ Car Rentals quite easy and straightforward, which I appreciated given my tight schedule. However, when I picked up the vehicle, there were a few issues with cleanliness and minor mechanical sounds. While the price was fair, I expected better maintenance for the cost. Customer service was polite but did not offer much immediate resolution.

3 of 5 | ★★★☆☆ |

Yo, I gotta say overall the rental was pretty chill. The folks at IQ were real cool and set me up quick. The ride itself was mostly solid but had some noisy brakes that kinda annoyed me during my city cruise. Still, not a bad deal for the price. I’d give ’em another shot if I’m back in town. Just wish the car was a bit fresher inside.

2 of 5 | ★★☆☆☆ |

IQ Car Rentals made my car hire quick and painless, which was great since I was on a tight schedule. Though the available car models were limited and not many choices suited my preference. Their fleet could benefit from more diversity to cater to wider tastes and needs.

2 of 5 | ★★☆☆☆ |

The front desk was very polite and handled everything fast. The car itself was a typical rental car - not too bad, but nothing impressive either. It drove okay but didn’t feel particularly comfortable or smooth. For the price paid, I expected a better driving experience.

1 of 5 | ★☆☆☆☆ |

The IQ Car Rentals team completed the paperwork efficiently, and I was on my way quickly. Unfortunately, the vehicle had some mechanical issues like engine hesitation and unusual noises during my trip. I reported these problems, but since I was traveling, I couldn’t easily switch cars. I expect better quality control for rental units.

2 of 5 | ★★☆☆☆ |

IQ Car Rentals offers a pretty straightforward rental service. No major issues, but nothing that really stands out either. The web interface is fine and staff efficient. The cars are reliable but somewhat ordinary. If you want a no-nonsense rental with no frills, IQ will do the job.

2 of 5 | ★★☆☆☆ |

IQ Car Rentals provided me with a reliable car that got me where I needed to go with no breakdowns. However, the experience was fairly basic with no additional perks such as GPS or free upgrades. The staff were friendly and professional, but the overall package felt a bit bare-bones. Suitable if you want simple transport, but watch for competitors offering more extras.

2 of 5 | ★★☆☆☆ |

IQ Car Rentals provided a functional rental vehicle that served the purpose well. Yet, I wish the cars were more upscale or newer, especially since I was on a special trip. The experience was good but lacked that little extra comfort and flair that makes a rental memorable.

3 of 5 | ★★★☆☆ |

The spot where IQ Car Rentals is located is super convenient, right near the train station which made things easy after my arrival. The car had a minor engine rattle but otherwise drove well for my weekend trip. Staff were quick with paperwork and helpful overall. Small fixes needed, but I’d use them again.

2 of 5 | ★★☆☆☆ |

Booking was seamless and the team courteous, but the vehicle showed signs of wear that made me a bit uneasy. I wouldn’t say unsafe, but some things felt neglected like worn tires and squeaky doors. Overall a pleasant experience but would welcome improved maintenance checks prior to renting out.

1 of 5 | ★☆☆☆☆ |

While the pick-up procedure with IQ Car Rentals was relatively quick, the drop-off turned out to be a hassle. The location was not well-marked, and I had to wait quite some time for staff assistance to return the vehicle. This negatively impacted my travel plans, and I hope IQ Car Rentals improves this area soon to ensure smoother transitions for customers.

2 of 5 | ★★☆☆☆ |

Booking through IQ Car Rentals was simple and convenient. The car worked fine for my needs but was somewhat basic and lacked modern features. In my experience, the market offers similar cars with better pricing or added benefits. IQ could boost competitiveness by upgrading fleet and services.

1 of 5 | ★☆☆☆☆ |

While my rental car was acceptable and performed its duties, I had quite a time finding the pick-up location of IQ Car Rentals as it wasn’t signposted well. This caused some delay and stress after a long flight. Clearer navigation aids or instructions would improve the arrival experience.

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