https://capitalvans.com.br/ | (61) 99906-0502
Capital Vans operates in Brasília-DF specializing in passenger transport via van rentals with claimed professional drivers, but its reputation conflicts with this image. Despite over a decade in executive transportation, many customers describe the experience as disappointing, with promised comfort and punctuality rarely delivered. Their service includes trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transport, but many reviews note delays, communication breakdowns, and inconsistent service. Although the vans are promoted as modern and well-maintained, customers report outdated interiors and questionable cleanliness. The "highly trained professionals" driving the vans have been criticized for rudeness and sporadic safety concerns. Customer service, advertised as 24/7, often responds slowly and lacks a personal touch. Overall, Capital Vans frequently fails to meet expectations, causing dissatisfaction and poor recommendations.
Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
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Write Review about Capital VansI appreciated the attentiveness of the staff at Capital Vans who made sure I had everything needed before departure. The van was clean and ran smoothly throughout my trip. Although minor improvements could be made regarding communication timing, my overall experience was positive and pleasant.
Yo, Capital Vans hooked me up with a sick van for my road trip around São Paulo. The ride was cozy, the crew real chill, and the whole process was quick and painless. Mad props for making it easy to roll with my friends and keep it real. If you need vans, these are legit.
Man, the vibe at Capital Vans was cool – people were friendly, but the van I got had some funky smell and the AC was weak. Still, for the price and the crew’s good attitude, I’m satisfied. I’d come back if they fix the small bits that were off. Easy going service, that’s for sure.
I rented a van from Capital Vans last month for a business trip. While the booking process was smooth and the staff helpful, the van experienced a small mechanical issue halfway through the journey. The company was quick to assist, but it did cause some delay. Overall, decent service but needs better vehicle maintenance.
I had a mostly positive experience renting a van from Capital Vans. The staff was friendly and tried to accommodate my requests. There were minor hiccups such as delays in pickup time and some paperwork confusion, but nothing major. The help desk stayed available, which was appreciated. Could be better streamlined but still good.
I like Capital Vans because their prices are affordable and they offer flexible rental periods. However, the van I got was a bit old and had some electrical issues that made the trip uncomfortable. I hope they invest in upgrading their fleet soon. Still, for budget-friendly trips, it’s a decent option.
Honestly, I was a bit disappointed. The van wasn’t as clean as I hoped; some spots were kinda dirty, and the air conditioning barely worked. Customer support seemed rushed and didn't give detailed answers. Probably won’t rent from them again unless they sort these issues out.
The website was easy to navigate, making the booking simple and quick. Staff were courteous when I called to confirm details. The van was spacious for all our luggage and kids. Although the price was slightly higher than some competitors, the convenience and service quality justified it. Would book with Capital Vans again.
Capital Vans provided us with a spacious, cozy van perfect for our family getaway. The vehicle was clean and well-equipped with everything we needed. The rental process was straightforward, and customer service was friendly. I appreciate that they helped us plan our route and gave useful tips. Strongly recommended for family travel in Brazil!
I was looking forward to a smooth rental, but unfortunately, the van was old and kept making noises. Also, it took over an hour to get the paperwork done. Staff seemed overwhelmed and not very attentive. I believe Capital Vans needs to upgrade their fleet and train their team to handle busy times better.
I chose Capital Vans to transport a group of executives during a conference in Brazil. The staff was punctual and professional. The van was clean, and the ride was smooth. The company provided great support to ensure a seamless experience. Excellent option for corporate travelers seeking reliability.
Capital Vans offers great value by renting well-maintained vehicles at reasonable prices. The entire rental process was hassle-free, with clear instructions and friendly responses to my questions. The van was clean and comfortable, making my trip enjoyable. I would use them again without hesitation.
It took longer than expected to finalize the booking online, which was a bit frustrating. However, when I received the van, I found it to be in good condition and well maintained. The pick-up and drop-off were organized. Future improvements to booking speed would enhance the customer journey.
I encountered issues with the van’s mechanical setup during my rental. The brakes were a bit off, and it felt unsafe at times. I notified the company, but the replacement took too long. I hope Capital Vans will check their vans more carefully in the future to avoid inconveniencing clients like me.
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